All flower sales at Bergner and Johnson are final. We provide a service consisting of perishable items with sensitivity to temperature, light, and moisture. Receiving a defective product is the only exception. If you are not happy with the product please contact us within 24 hours of receiving the items at email@example.com or call us at 713-662-3769. Please keep in mind flowers are perishable and have a life of their own, proper care is required.